Engagement and relationship with customers is an important aspect to sustain business development. Because it has several benefits. It can make a better fit between product and demand. It builds awareness and consideration to your brand.
Here list of post content on social media that trigger engagement. Then you can add your products as one of an actor in the story. That is soft selling method in social media.
Live Video (Live Video)
In the latest Facebook algorithm, facebook priority posts that build meaningful interaction. The live video broadcast brings meaningful because there is direct interaction, not just words and pictures but there are faces.
What is it? Talk what’s in there. Is the ad unobtrusively alive? Generally, people on facebook want to communicate with friends, about useful information and entertainment. You can fill it with articles submitted directly via Facebook video.
Checklist / Template
The product is usually part of a larger program for the customer, maybe it’s a picnic, setting up a house, preparing a committee event. Providing checklists and templates can be material for covert promotions.
We can give discounts to the viewers. With that discount, we can ask them to fill out their identity form, email, and phone.
Competition and Gifts
Competition on fanpage can provoke audience engagement for click thumbs, comments, tag friends and share. So the facebook algorithm fooled consider the posting is an issue that concerns many people and deserves to be distributed to the newsfeed.
There are several competitions that can be done. Competition with a gift for a winner. People who want to joint competition has to comments, tag and share thumbs. Competition create status with links from fanpage post, race make an interesting comment, race make photo title, race to get input, race fill point, race answer question.
The effectiveness of this method depends on the effectiveness of facebook algorithm detecting this sort of thing.
Facts about statistics, funny facts can be a comforting thing and help them respond to something for the development of their lives. Interesting facts can be about the raw materials you use in your product, or about the production process. If fanpage about coffee, make interesting facts about coffee. That’s an example. It does not have to be about that, it could be about the customer segment situation. About the city situation. About the child’s situation. About health.
Comment on the friend’s status
For personal accounts, not fanpages, comments on the status of friends will increase the chance of occurrence of our status on his status. Non-spam comments create closeness and understanding of the needs of the viewers. Which gives the opportunity of the Facebook algorithm.
Behind the scenes
The stories about the production behind can be an interesting story as well as a promotional charge. There are stories about business struggles, inventions, and inspirations that intrigue the customer segment.
Answering customer questions
Their question could be material for the status post on fanpage. This post signifies their attention. If they are called in their identities, including the question, they certainly feel particularly cared for,
Share viral status
Viral and widespread content in social media has the potential to lure engagement to your status and fanpage. If that status can be associated with the product you have. If the spice peanut sauce, ya looking for viral status about diet. New dietary methods usually tend to be viral, especially the method is better than before. For example, no need to feel hungry, no need to feel weakness and weakness of another previous diet.
If you are looking for viral posts, there are some webs that provide an updated list of buzzsumo.com.
Training soft selling is selling strategy to sell behind teaching. It is not like advertising or hard selling.
Teaching will build a reputation that we are people who understand. That perception is one of the factors of persuasion, that is an authority. People tend to bow to people who know. Suppose selling about peanut sauce spice, certainly does not have to teach about peanut sauce seasoning, but can be veiled on themes such as diet, healthy food processing, nutrition, the role of fiber for health, the dangers of not breakfast, diseases that can occur due to lack of fiber.
Soft Selling inside Teaching
They can be taught to build relationships with market segments, building a reputation for our skills. The expertise is also related to their perception of the quality of peanut sauce seasoning. With these teachings, it is easy to awaken the perception that peanut sauce spices are made with health rules.
Associated with Facebook, teaching can be done in facebook forums or on web-web teaching. Or it could also be delivered through the articles that are uploaded on Facebook.
Better teaching is delivered in the form of a video because the demand is bigger and has a clearer chance to convey something.
At the end of the article can be inserted corporate identity so that the perception of the relationship between skill and product appears.
This teaching is suitable to be placed in personal status, fanpage status, group status, Whatsapp group (facebook and Whatsapp connected) and also Facebook ads.
If you find the reading interesting and relevant to the viewer’s situation, can share it on the fanpage. Relevantly, helping viewers accomplish their tasks, especially tasks that are important and difficult for them to accomplish. Besides those things that please them.
Excerpts from this book should also not only be written in status in the form of text, manifest also in the form of images. The trick is like making a wise quote above. That quotation is similar to Training Soft Selling.
In this information technology era, advertising infiltrates so many type of communication message, include case studies. It called case studies soft selling. In mass media, advertising can interrupt with hard selling because the media is one to many communication. Meanwhile, in internet, interactive media, one to many communication, people didn’t like and have an option to refuse advertising interruption. So, to get exposure, advertisement hide behind news, story, entertainment, and learning a something new.
Advertisement hide behind the case studies
Case studies are also a contain covert advertisements.
Case studies case studies are neutral tone information. It is containing lessons, scientific and impartially impressed. For example, a case study of empowerment of small business in a village. The case study told about how economic community improved. Now they can send their children to college. We can achieve through the production of peanut spices or your products and market it to Indonesia.
A small business observer will be interested in the case study. If, for example, it is felt that the case study applicants on small business economics are small, the theme of the case study is changed, for example, the case study on diet. Diet has many people that interest in. That is far more than enthusiasts of a mall business topic.
Just make the story, “Case study of a lean body without hunger in 3 months” In the story described how peanut pasta sauces very role in the effort slimming program. Slim body enthusiasts will be interested in the story, and also peanut pasta sauce or your product.
The story is more interesting than advertising because it deals with the problems they face and the solution has authority because it is based on experience.
How to infiltrate advertising message in case studies. It does not have to expose your product in theme. The theme of case studies also shows learning point that relevant to them. For example, learn from economic empowerment.
Specific advertising techniques or persuasion are not lasting or always work. That is learning point from the history of advertising in America. Even though they are not at all discarded, enriched with new strategies.
There is competition among advertisers that often make some technique saturated. The audience also has experience, sometimes bad. So it makes them immune to the mere technique of persuasion. So to build attraction, it is not only by play at the level of advertising but also products and services, as well as distribution channels.
We will show you the history of advertising.
Headline in the History of Advertising
In the beginning, since American issue the first magazine in America in 1741, a headline with the title of the product is enough to attract and persuade people. It’s used by many people to advertise in magazines. Create a headline that describes a shopper, profession, the product is enough.
The Superlative Claim Era
Samuel Johnson commented on the year 1758 about advertising, whatever is common is not interesting. His commentary has a deep impact to the history of advertising until now.
So many ads so much in his era, so there are unread. Advertisement needs to grab attention by enlarging appointments among so many advertisements.
Then the ads compete to make the claims as the best product. The headline that claims to be the world’s best product grows like mushrooms in the rainy season.
Then, a new era begins. Headline with great promise is no longer appealing, and then comes the breakthrough of advertising using plain language.
Useful Plain Language Era
In 1870, John E Power offered a short, to the point advertising style, honest and convincing. How does Power convince? By giving a reason, why buy the advertised product.
This advertising style is named “Powers’s Style”. His famous saying, “if the truth is not worth speaking, fix it”.
Nevertheless, there are still many ads that make excessive and deceptive claims. Drugs are packed in syrup and then sold to mothers and children. There are also ads about drugs that later became known as dangerous drugs.
Mail advertising Era
Direct Mail Advertising appears as a breakthrough to attract the attention of the market.
Advertisers send postcards and even catalogs to targeted markets. American President Grover Cleveland signed a free mail delivery. Then the direct mail ads create the bubble that excessive for the audience.
Branding and Packaging Era (1901-1910)
Advertising competition through various media more high competition. Breakthroughs appear to perform better than others, with brands and packaging. Building this brand builds influence into the market through campaigns. This campaign is a series of ads to influence the market, not once two ads. Advertiser creates several kinds of the channel of communication, such as Zeppelin, air balloon.
Some brands even survive today, such as Coca-Cola, Quaker Oats, Lifebuoy. Their work is supported by advertising agencies, not done alone.
Advertising agencies are mushrooming and becoming an industry and lasting until now.
In 1906, the American Congress objected to unproven advertising claims. They make regulations about food and beverage advertising.
Consumtivism Era (1921-1930)
In this consumerism era of ease of payment offered through credit for consumer goods, such as refrigerators, ovens, stoves, cars, radio. Product sales increase. The advertising budget is getting bigger to boost demand. This large advertising budget is included for claims that have proven to be false.
Science play key important role for history of advertising. In 1923, advertising was studied scientifically, about scriptwriting strategies and product claims. Ads are designed for effectiveness by tailoring to customer attitudes and behaviors. Ads focus on clear product claims based on information obtained from market research.
In 1929, the American stock market fell, signaling the start of a great depression era. Many businessmen cut advertising costs. Unemployment spreads in America population.
Soap Opera Era (1931-1940)
The great depression era gives pressure on the print media business. The spread of media has dropped dramatically, the print media’s income from advertising has declined.
Entrepreneurs switch advertising to a radio. Radio became a famous entertainment center. Entrepreneurs create advertising or sponsor for radio include opera. Radio theater is growing rapidly.
Amid the cost of advertising slumped while ad competition is also tight, advertising costs are no longer an option, a breakthrough to attract the attention of viewers by doing differentiation. Advertisers focus on how products differ from competitors.
War, Phone and Television Era (1941-1950)
War propaganda spread in the variety of media channels, along with commercials. For viewers, ads are getting crowded, crowded, chaotic, and noisy. John Caples pioneered the research and tests of various versions of advertising and audience reactions.
Although the advertising watchdog has been established, the lie of ad claims can still be done by the support of figures who are considered to have the authority of knowledge, such as doctors.
A new media emerged in 1941, Bulova Clocks, commercial television. This television is capable of arousing the interest of viewers. Television stations have sprung up. In 1946, America had 12 television channels. At that time half the population of America has a phone.
In order to compete in the midst of this tight competition, Rosser Reeves, of Ted Bates Agency, introduced a new breakthrough in advertising. The breakthrough is unique selling proposition (USP). It builds the image of product benefits, beyond quality and comfort. The USP selects unique product benefits or different from competitors’ products.
Creativity Era (1950-1960)
The advertising business is growing rapidly, especially on Madison Avenue.
Creative teams and artists play important role in the creation of advertising and advertising scripts. Television ads are also the preferred media of advertisers.
The advertising strategy that is widely used in this era to identify products with a person’s character.
Ads do not always talk directly to the product but talk characters. Suppose Marlboro cigarettes featured cowboy characters. Jutsu is used until now. With the ad’s support, Marlboro posted the largest sales in the world.
Ogilvy’s famous ad, “Hathaway Man” is selling T-shirts, but the show is a character director with a collared shirt and ties with the sunglasses next door. The ads are as stylish as news, so readability increases. This ad gets great attention and sales. This is played important role in the history of advertising.
Consumer Revolt Era (1961-1970)
In the decade, there are so many of advertisements in multiple channels. People bore to read advertising. Consumer refuses and opposes ads include creative advertising.
Ads advise people to conformity or follow the others. In this era of encouragement for different or individuality. This individuality is not selfish but the courage to display a personal character that is different from the average person.
In this era, advertising adapts to an artistic approach rather than a scientific approach and celebrates individuality. Pepsi identifies its products with the new generation. Headlinenya, You are in the Pepsi generation. 7 Up distinguishes himself with “Uncola drink”.
Due to strong consumer resistance, advertisers publish indirectly, but through support for popular events. Super Bowl, sporting events began airing on CBS and NBC, in 1967. Advertisements were inserted on the show. How to advertise like this still lasts until now. That is breakthrough in an age of consumer revolt. This is playing important role in the history of advertising.
Brand Image Era
In this era of developing industries, the industry produces products and they need advertising to help sell more products.
There is a tendency to use dirty advertising, so the American advertising association sets up an agency, the National Advertising Review Board to monitor advertising.
Meanwhile, US Congress banned cigarette advertising.
The ads compete to look good, including using good songs. Ads in the form of songs, even interested and get requests on the radio.
In this advertising high competition, Herbert Simon, Al Ries, and Jack Trout make a conceptual breakthrough that allows small and medium entrepreneurs to compete amid tight advertising.
The background of their idea is, in the era of a flood of information and advertising, advertising is warfare to get attention from the audience. Their attention is rare and valuable. So according to Simon.
Al Ries and Jack Trout continue on Simon’s thoughts, offering positioning strategies seizing the viewer’s mind. Consumers recall about 7 brands even less in one category. Small and medium-sized entrepreneurs have the opportunity to grab attention if the product is imaged exclusively for the needs of special market segments.
For example like this. Players and brands of soap are numerous. To capture market attention, Dove does not compete in the soap category, but makes a new category, not soap but a moisturizer, although its function and shape are like soap. The purpose of this category is to win the attention of the viewers.
Jack Trout inspires the advertising competition to not only compete on products, prices, packing, but compete in other categories, eg specifically designed for certain types of groups, specific characters, a certain age, gender, certain level of education, certain hobbies and so on. Soap is also divided into several categories, beauty soap, health soap, children’s soap, acne prevention soap, liquid soap, soap durable, and so on.
High Mass Consumption (1981-1990)
In this era, in America, people love to spend money to look cool by shopping. Body care and beauty products are very popular at the time.
Probably tempted by a growing market cake, there was a looser regulation of advertising. This triggers infomercials, which are television programs similar to other television show, but actually advertisements. The form can be a talk show, product demo, which is guided by the artist or person who is considered to know. Advertising time is much longer. This is played important role in the history of advertising.
Integrated Marketing Era (1991-2000)
The growing number of products and market competition, making advertisers aware that advertising alone is not enough to drive sales.
The business of sustainable sales requires an integrated effort: 4P: Products (Promotion), Place (location), Price (price). It was the old idea of Jerome McCarthy, an idea that emerged in the 1960s, but began to become popular during that decade, as competition grew louder.
In Indonesia, Hermawan Kertajaya formulates a variety of marketing theories into a comprehensive model that involves various elements, including employees, investors, consumers, technology, management, and so forth.
Hermawan Kertajaya combines various kinds of theory into one integrated concept system.
In this decade more consumers have the option of rejecting television advertising, with the Tivo program. Tivo’s a TV show recorder. With the Tivo, they can choose the preferred event, including through advertising.
In this decade the internet became popular. Netscape browser program created (1993) provides the convenience of surfing the internet. Search engines like yahoo, AltaVista, Infoseek, the Web sprung up and linked to search engines or search engines. Consumers are increasingly in control of selecting information of interest.
In this era of advertising, among others, make the web and do search engine optimization (search engine optimization).
At the end of this decade (2000), Google launched Google Adwords that featured ads in the search engines as well as the webs contained therein. Its ads are shaped like news, resembling an article. And the contents of the ad also adjust to the keywords sought by the audience.
In this decade began many people who have mobile phones. So advertisers take this opportunity to promote sales over the phone.
Social Media Era (2001-2010).
In this decade, spam evolved in the web and email. Promotional phones are also getting more and more So as to encourage the emergence of Do Not Call institutions that regulate the use of a telephone for promotion as well as spam email.
In this decade social media emerged in favor of people, offering a more immediate two-way interaction. In social media, intense promotion is also done by advertisers, but some get resistance from users. Facebook itself tends to reduce unilateral promotion.
Google and Facebook provide advertising opportunities that match the interests of the audience. They provide algorithms for detecting audience interest and delivering advertisements to the interests of the audience.
In addition to the opportunities given by facebook and google, advertisers attract attention by creating articles, images, and videos that seem neutral, in the end, there is a sponsored message.
Because the interaction is immediate, advertisers are increasingly being demanded to have a concern for consumers’ feelings and lives. They form and deliver the things they need for free. As the bonds get stronger, advertisers insert them with sponsored messages relevant to their needs. Fisher creates fishing groups, marketing software vendors create internet marketers groups that guide young people to do business online.
Advertising in this era uses social media algorithms and search engines to find the right people. In addition, by forming a community to build closeness. This is playing important role in the history of advertising.
Customer Centered Era 2011-2018
Social media, search engines, and advertising are increasingly likely to be more customer-oriented. Facebook is increasingly reducing the commercial post portion of Fanpages and emphasizing friendship. Google tailors ads to audience behavior in browsers and search engines. The ads displayed are relevant to the interests of the audience. Ads that appear not only depends on the articles we just open, like Google do before, but in accordance with the interest of viewers who are tracked in the browser and search engines.
In this situation, the advertiser first understands the customer in more detail. This makes it possible in the present era than the previous era. Advertisers are trying to understand the tasks, pain, and enjoyment that customers feel and experience. Furthermore, advertisers design their products according to their specifications.
Not enough with that, advertisers provide free content support first, from storytelling, articles, videos, lessons, training, entertainment and so on. They also pay attention to the customers. Thus, advertisers get their blessings when giving ads to them. Seth Godin said this trend as permission marketing. This is playing important role in the history of advertising.